Report on e-orders
Do you require e-orders from your customers or suppliers, or do you want to see what benefits e-orders can bring to your business?
Within NEA, we have observed an increased interest in e-commerce and the automation of the entire commercial workflow—from order to payment. There is a growing demand for e-ordering, as many have come to recognize the benefits of a streamlined commercial process. To maintain competitiveness while also realizing efficiency gains, many organizations have placed the implementation of e-ordering high on their to-do lists. How do you get started, and what are the primary advantages? NEA have compiled the answers here:
This analysis was prepared by the NEA e-order working group.
Demand-setting or driving force?
There can be various types of requirements and drivers for starting with e-ordering:
– Requirements for electronic commerce are included in the procurement
– Requirement to exchange price list (E-catalog or Punch Out)
– Requirement to use the webshop for placing orders
– The possibility of automating
– Standards simplify the process
This is how typical order flow can look like between the customer and the supplier, and below is an example of ordering products.
Examples:
1. The supplier shares its product catalog with the customer
2. The customer places an order by simply adding an order
3. The supplier confirms the availability of the products via the Order Feedback
4. The delivery notification confirms the delivery of the products
5. The invoice is based on the products delivered to the customer
Advantages of sending e-orders for you as a customer:
– Saves time as you can place the order in your own system; orders can be placed at a time adapted to the business
– Creates contractual certainty when an agreement forms the basis for the order
– Can provide coordination benefits by consolidating orders with the same supplier, to coordinate deliveries, or by placing a larger order instead of many small orders
– Creates the conditions for receiving better content returned in order responses, delivery notifications, and invoices
– Increased traceability on the order
– Better control over ordered products and enables contract follow-up
– Effective invoice control against orders
– Improved reporting and accurate statistics
Advantages of accepting e-orders as a supplier
– Saves time when you receive the order without manual processes
– Less environmental impact
– If the customer has coordinated the order, the supplier can coordinate the delivery to the customer.
– The invoice is created based on the order and the products delivered. Accurate data provides correct billing
– Traceability in the system
– Improved reporting and accurate statistics
How to get started!
Start by exploring the possibilities of e-ordering with your existing system provider or operator! That is the recommendation that the NEA working group has come to. Furthermore, we have outlined the benefits of e-ordering, both for the customer and for the supplier.
Good luck!